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The Administrative Assistant
1 Day
Beginner
Instructor-led
Overview
The Administrative Assistant
Prerequisites
There are no prerequisites for this course.
Outline
Introduction:
- Who Is the Administrative Assistant?
- Checklist of Responsibilities
Chapter 1: Wearing Many Hats
- Managing Multiple Roles
- What Hats Do Others See You Wearing?
- What Your Manager Expects
Chapter 2: Assisting the Manager
- Are They Lost Without You?
- Anticipate Needs
- Act as a Communication Liaison
- Making the Connection
- Act as a Communication Buffer
- Take Over Projects for Your Boss
Chapter 3: Supervising Office Operations and Support Staff
- Are You Ready to Be a Supervisor?
- Supervisory Skills Self-Assessment
- Seven Supervisory Challenges
Chapter 4: Providing Information
- Are You a Wealth of Information?
- Developing the Detective Hat
- Sharing the Information
Chapter 5: Special Concerns of the Administrative Assistant
- Personal Requests
- Work Overload
- Dealing with Interruptions
- Supporting Two or More People
- Conclusion
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