Office Management

There are no prerequisites for this course.

Part 1: Roles and Responsibilities

  • What Is Your Role?
  • What Are Your Responsibilities?
  • What Is Your Work Vision?
  • Becoming an Effective Planner
  • A System of Plans
  • Goal Setting
  • Keep the Work Flowing
  • Time Management = Productive Work Habits
  • Watch Out for Time Crime

Part 2: Setting Office Guidelines and Procedures

  • Effective Guidelines and Procedures for the Office
  • Required Bulletin Board Notices
  • Office Expense Accounts
  • Dress Code
  • Attendance
  • Work Rules
  • Preventing Sexual Harassment

Part 3: Staffing the Office

  • Key Responsibilities in Staffing
  • EEO Guidelines for Office Managers
  • Promoting Diversity to Improve Morale and Productivity
  • Writing Job Descriptions
  • Interviewing Potential Employees
  • Effective Employee Orientation
  • Steps for On-the-Job Training
  • Coaching and Counselling
  • Improving Productivity
  • Evaluating Employee Performance
  • Eight Steps for More Effective Performance Appraisals
  • Appraisal Pitfalls to Avoid
  • Discussing Unsatisfactory Performance
  • Handling Poor Performance
  • Terminating Employees

Part 4: Your Leadership Effectiveness

  • Communicating for Results
  • Listening Actively
  • Listening Tips
  • Communication Tips
  • Giving and Receiving Feedback
  • Making the Most of Phone Conversations
  • Building Successful Teams
  • Conducting Effective Meetings
  • Decision Making and Leadership
  • Creating Win-Win Negotiations
  • Managing Conflict in the Workplace
  • Dealing with Difficult People
  • Managing Change

Part 5: The Importance of Good Customer Relations

  • Everybody Is a Customer
  • Understanding Customer Needs
  • Creating a Customer-First Environment
  • Complaint-Solving Model

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