Becoming a Successful Supervisor

Part One : Introduction

  • What’s the difference now that you’re the Boss?
  • How to be an effective supervisor

Part Two: Being Personally Effective

  • Establishing your Authority
  • Communicating for Understanding
  • Asserting Yourself
  • Dealing with Conflict
  • Dealing with Stress
  • Planning Projects and Activities
  • Managing your Time
  • Observing the Rules

Part Three: Working with Individuals

  • Working through others
  • Providing Feedback
  • Training Your Staff
  • Evaluating Performance
  • Reviewing Performance
  • Handling Performance Improvement
  • Handling Discipline
  • Handling Terminations

Part Four: Working with Groups

  • Staffing your work Group
  • Organizing your work group
  • Using the talent in your group
  • Making decisions that get results
  • Conducting Work-Group Meetings
  • Improving Productivity
  • Handling Group Member Complaints
  • Building an Effective Team

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