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Becoming a Successful Supervisor
1 Day
Beginner
Instructor-led
Overview
Becoming a Successful Supervisor
Prerequisites
None
Outline
Part One : Introduction
- What’s the difference now that you’re the Boss?
- How to be an effective supervisor
Part Two: Being Personally Effective
- Establishing your Authority
- Communicating for Understanding
- Asserting Yourself
- Dealing with Conflict
- Dealing with Stress
- Planning Projects and Activities
- Managing your Time
- Observing the Rules
Part Three: Working with Individuals
- Working through others
- Providing Feedback
- Training Your Staff
- Evaluating Performance
- Reviewing Performance
- Handling Performance Improvement
- Handling Discipline
- Handling Terminations
Part Four: Working with Groups
- Staffing your work Group
- Organizing your work group
- Using the talent in your group
- Making decisions that get results
- Conducting Work-Group Meetings
- Improving Productivity
- Handling Group Member Complaints
- Building an Effective Team
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