Business Etiquette

Lesson 1: Office protocol

  • Topic A: Office etiquette
  • Topic B: Cubicle and office etiquette
  • Topic C: Office relationships

Lesson 2: Professional conduct

  • Topic A: Appropriate use of the Internet
  • Topic B: Ethical dilemmas
  • Topic C: Personal issues in the workplace

Lesson 3: Communicating in the workplace

  • Topic A: Introductions
  • Topic B: Conversations
  • Topic C: Etiquette in meetings

Lesson 4: Etiquette in communication

  • Topic A: Telephone courtesy
  • Topic B: E-mail etiquette
  • Topic C: Writing guidelines

Lesson 5: Business functions

  • Topic A: Attending business functions
  • Topic B: Business dining

Lesson 6: Traveling for business

  • Topic A: The courteous traveller
  • Topic B: International travel

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