Professionalism in the Office

There are no prerequisites for this course.

Part 1: Positioning Yourself as a Professional

  • Developing a “Big Picture” Viewpoint
  • It’s Your Choice
  • Your Attitude and Your Job
  • What Is an Office, Anyway?
  • Taking Action

Part 2: Enhancing Your Professional Image

  • Assessing Your Image
  • The Benefits of a Professional Image
  • Updating Your Office Skills
  • Becoming More Marketable
  • Looking Professional
  • Non-Verbal Communication or Body Language
  • Remaining Politically Correct

Part 3: Expanding Your Skills

  • Enhancing Your Role
  • Prioritizing Work Overload
  • Setting Priorities
  • Time-Management Tips
  • Identify Your Stressors
  • Long-Range Planning
  • Using Project-Management Techniques
  • Decision Making in Six Easy Steps
  • Rate Your Decision-Making Skills

Part 4: Communicating for Results

  • Communication Skills
  • Writing with Confidence
  • Writing Emails
  • Make Every Letter a Sales Letter
  • Conveying Bad News Tactfully
  • How Well Do You Listen?
  • Effective Presentation Skills
  • Using Laptops and LCD Panels Effectively
  • Techniques for Videoconferencing
  • Planning for Meetings
  • Becoming an Effective Facilitator
  • When Your Manager Travels to a Meeting

Part 5: Building Relationships and Networks

  • Interpersonal Skills
  • Understanding Your Personality
  • Building a Network
  • Professional Organizations
  • Resolving Conflict in Your Office
  • You and Your Manager: A Unique Relationship
  • Limiting Interruptions

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