Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.

Part 1: Foundation

  • Foundation: Build Commitment
  • Part Summary

Part 2: Explore

  • Self-Assessment
  • Nine Approaches to Managing Conflict and Disagreement
  • Part Summary

Part 3: Plan

  • Plan: Gain Support
  • Part Summary

Part 4: Implement

  • Implement: Act
  • Part Summary

Part 5: Follow Through

  • Follow Through: Stay Involved
  • Part Summary

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