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Conflict Management
1 Day
Beginner
Instructor-led
Overview
Whether it’s in the form of visible hostility or silent resentment, conflict in the workplace can take a devastating toll on productivity and morale. Managing interpersonal differences is essential to business and protects the emotional health of employees. In this book, you will learn how to help others settle their differences and work constructively as individuals and groups with a common purpose.
Prerequisites
None
Outline
Part 1: Foundation
- Foundation: Build Commitment
- Part Summary
Part 2: Explore
- Self-Assessment
- Nine Approaches to Managing Conflict and Disagreement
- Part Summary
Part 3: Plan
- Plan: Gain Support
- Part Summary
Part 4: Implement
- Implement: Act
- Part Summary
Part 5: Follow Through
- Follow Through: Stay Involved
- Part Summary
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