Office Management

Office Management

There are no prerequisites for this course.

Part 1: Roles and Responsibilities

• What Is Your Role?
• What Are Your Responsibilities?
• What Is Your Work Vision?
• Becoming an Effective Planner
• A System of Plans
• Goal Setting
• Keep the Work Flowing
• Time Management = Productive Work Habits
• Watch Out for Time Crime

Part 2: Setting Office Guidelines and Procedures

• Effective Guidelines and Procedures for the Office
• Required Bulletin Board Notices
• Office Expense Accounts
• Dress Code
• Attendance
• Work Rules
• Preventing Sexual Harassment

Part 3: Staffing the Office

• Key Responsibilities in Staffing
• EEO Guidelines for Office Managers
• Promoting Diversity to Improve Morale and Productivity
• Writing Job Descriptions
• Interviewing Potential Employees
• Effective Employee Orientation
• Steps for On-the-Job Training
• Coaching and Counselling
• Improving Productivity
• Evaluating Employee Performance
• Eight Steps for More Effective Performance Appraisals
• Appraisal Pitfalls to Avoid
• Discussing Unsatisfactory Performance
• Handling Poor Performance
• Terminating Employees

Part 4: Your Leadership Effectiveness

• Communicating for Results
• Listening Actively
• Listening Tips
• Communication Tips
• Giving and Receiving Feedback
• Making the Most of Phone Conversations
• Building Successful Teams
• Conducting Effective Meetings
• Decision Making and Leadership
• Creating Win-Win Negotiations
• Managing Conflict in the Workplace
• Dealing with Difficult People
• Managing Change

Part 5: The Importance of Good Customer Relations

• Everybody Is a Customer
• Understanding Customer Needs
• Creating a Customer-First Environment
• Complaint-Solving Model