Professionalism in the Office

Professionalism in the Office

There are no prerequisites for this course.

Part 1: Positioning Yourself as a Professional

• Developing a “Big Picture” Viewpoint
• It’s Your Choice
• Your Attitude and Your Job
• What Is an Office, Anyway?
• Taking Action

Part 2: Enhancing Your Professional Image

• Assessing Your Image
• The Benefits of a Professional Image
• Updating Your Office Skills
• Becoming More Marketable
• Looking Professional
• Non-Verbal Communication or Body Language
• Remaining Politically Correct

Part 3: Expanding Your Skills

• Enhancing Your Role
• Prioritizing Work Overload
• Setting Priorities
• Time-Management Tips
• Identify Your Stressors
• Long-Range Planning
• Using Project-Management Techniques
• Decision Making in Six Easy Steps
• Rate Your Decision-Making Skills

Part 4: Communicating for Results

• Communication Skills
• Writing with Confidence
• Writing Emails
• Make Every Letter a Sales Letter
• Conveying Bad News Tactfully
• How Well Do You Listen?
• Effective Presentation Skills
• Using Laptops and LCD Panels Effectively
• Techniques for Videoconferencing
• Planning for Meetings
• Becoming an Effective Facilitator
• When Your Manager Travels to a Meeting

Part 5: Building Relationships and Networks

• Interpersonal Skills
• Understanding Your Personality
• Building a Network
• Professional Organizations
• Resolving Conflict in Your Office
• You and Your Manager: A Unique Relationship
• Limiting Interruptions