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E-mail Etiquette
1 Day
Beginner
Instructor-led
Overview
E-mail Etiquette
Prerequisites
There are no prerequisites for this course.
Outline
Lesson 1: E-mail basics
- E-mail characteristics
- E-mail programs
- When to use e-mail
- Writing an e-mail message
Lesson 2: E-mail policies
- Company policies
- Copyright laws, viruses, and liability
Lesson 3: E-mail features and security
- Features of an e-mail program
- Securing e-mail
Lesson 4: E-mail messages
- Message headers
- E-mail message body
Lesson 5: E-mail effectiveness
- E-mail recipients
- Message management
Lesson 6: Netiquette guidelines
- Netiquette style
- Emoticons and abbreviations
Lesson 7: Composing online correspondence
- Online communication
- Language and punctuation
- Efficient writing habits
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