![](https://8bv974.n3cdn1.secureserver.net/wp-content/uploads/2020/04/Soft-Skills-Event-Banner-e1709025417728.jpg?time=1721812878)
Telephone Skills
Your company’s reputation is on the line–literally. Make proper exceptional phone skills a standard throughout your organization with this practical guide. This self-paced book walks through how to adopt a professional, friendly tone from the initial greeting to the final good-bye–and how to handle whatever arises in between.