Tag Archives: Soft Skills

Telephone Skills

Your company’s reputation is on the line–literally. Make proper exceptional phone skills a standard throughout your organization with this practical guide. This self-paced book walks through how to adopt a professional, friendly tone from the initial greeting to the final good-bye–and how to handle whatever arises in between.  

Customer Service

The CBP Customer Service Certification provides the foundation for the quality customer service and focuses on building life-long customer relationships by effective customer care strategies. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service  

Customer Service

The CBP Customer Service Certification provides the foundation for the quality customer service and focuses on building life-long customer relationships by effective customer care strategies. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service  

Telephone Skills

Your company’s reputation is on the line–literally. Make proper exceptional phone skills a standard throughout your organization with this practical guide. This self-paced book walks through how to adopt a professional, friendly tone from the initial greeting to the final good-bye–and how to handle whatever arises in between.  

Customer Service

The CBP Customer Service Certification provides the foundation for the quality customer service and focuses on building life-long customer relationships by effective customer care strategies. Additionally, this module uses various hands-on and interactive scenarios to develop the foundation customer care skills needed to provide excellence in service  

Telephone Skills

Your company’s reputation is on the line–literally. Make proper exceptional phone skills a standard throughout your organization with this practical guide. This self-paced book walks through how to adopt a professional, friendly tone from the initial greeting to the final good-bye–and how to handle whatever arises in between.  

Telephone Skills

Your company’s reputation is on the line–literally. Make proper exceptional phone skills a standard throughout your organization with this practical guide. This self-paced book walks through how to adopt a professional, friendly tone from the initial greeting to the final good-bye–and how to handle whatever arises in between.  

Critical Thinking

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills. Solving problems.

Writing business proposals

The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills. Writing effective