ITIL® 4 Foundation

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
“ITIL Foundation” is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

*** Please note that all methods of delivering this course include the exam in the fee ***

The ITIL 4 Foundation Certificate Exam is a 60-minute exam, with 40 multiple choice questions and a pass mark of 65%. Practice exam papers are provided and reviewed to assist in preparation. The exam is online and can be booked directly with our exam administrator.

There are no pre–requisites for this course, although a basic knowledge of Service

Course and Learning Objectives

• Introduction to the core concepts of ITIL 4
• Key definitions and terminology of the ITIL 4 model
• Structure and benefits of ITIL 4
• The ITIL Certification path
• Service Management: Key Concepts
• The Guiding Principles
• The Four Dimensions of Service Management
• Service Value System
• Continual Improvement
• Overview of ITIL Practices