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ITIL 4 Foundation

3 August : 08:30 - 5 August : 16:00

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification. ITIL 4 has evolved from the current version by re-shaping much of the established ITSM practices in the wider context of customer experience; value streams and digital transformation; as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.
“ITIL Foundation” is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice..

Details

Start:
3 August : 08:30
End:
5 August : 16:00
Event Category:
Event Tags:
Website:
https://think360.co.za/courses/service-management/itil/

Venue

Think360 Durban
16 Peter Mokaba Ridge, Berea
Durban, KwaZulu-Natal 4001 South Africa
Phone:
031 277 2000
Website:
https://think360.co.za/contact

Organizer

Think360 KZN
Phone:
031 277 2000
Email:
info.dbn@think360.co.za
Website:
https://think360.co.za

Other

Delivery Method:
In Class Training, Virtual Classroom