Overview

About this course

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.

Course Objective

This course covers installing and configuring operating systems, expanded security, software troubleshooting and operational procedures. It will prepare you for the CompTIA A+ 220-1002 exam.

Prerequisites

To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts. You can obtain this level of skills and knowledge by taking the following official CompTIA courses:

  • The Official CompTIA® IT Fundamentals+ (Exam FC0-U61)

Please Note: The prerequisites for this course might differ significantly from the prerequisites for the CompTIA certification exams. For the most up-to-date information about the exam prerequisites go to https://certification.comptia.org/training/exam-objectives 

Outline

Lesson 1: Supporting Operating Systems

  • Identify Common Operating Systems
  • Use Windows Features and Tools
  • Manage Files in Windows
  • Manage Disks in Windows
  • Manage Devices in Windows

Lesson 2: Installing, Configuring, and Maintaining Operating Systems

  • Configure and Use Linux
  • Configure and Use macOS
  • Install and Upgrade Operating Systems
  • Maintain OSs

Lesson 3: Maintaining and Troubleshooting Microsoft Windows

  • Install and Manage Windows Applications
  • Manage Windows Performance
  • Troubleshoot Windows

Lesson 4: Configuring and Troubleshooting Networks

  • Configure Network Connection Settings
  • Install and Configure SOHO Networks
  • Configure SOHO Network Security
  • Configure Remote Access
  • Troubleshoot Network Connections

Lesson 5: Managing Users, Workstations, and Shared Resources

  • Manage Users
  • Configure Shared Resources
  • Configure Active Directory Accounts and Policies

Lesson 6: Security Concepts

  • Logical Security Concepts
  • Threats and Vulnerabilities
  • Physical Security Measures

Lesson 7: Securing Workstations and Data

  • Implement Security Best Practices
  • Implement Data Protection Policies
  • Protect Data During Incident Response

Lesson 8: Troubleshooting Workstation Security Issues

  • Detect, Remove, and Prevent Malware
  • Troubleshoot Common Workstation Security Issues

Lesson 9: Supporting and Troubleshooting Mobile Devices

  • Secure Mobile Devices
  • Troubleshoot Mobile Device Issues

Lesson 10: Implementing Operational Procedures

  • Use Appropriate Safety Procedures
  • Environmental Impacts and Controls
  • Create and Maintain Documentation
  • Use Basic Change Management Best Practices
  • Implement Disaster Prevention and Recovery Methods
  • Basic Scripting Concepts
  • Professionalism and Communication

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