10135B: Configuring, Managing and Troubleshooting Microsoft® Exchange Server 2010 Service Pack 2

Length: 5 days | Audience: IT Professionals | Level: 200

This course will provide you with the knowledge and skills to configure and manage a Microsoft® Exchange Server 2010 messaging environment. This course will teach you how to configure Exchange Server 2010, as well as provide guidelines, best practices, and considerations that will help you optimize your Exchange server deployment.

Audience profile

This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Exchange Server 2010. People coming into the course are expected to have at least 3 years experience working in the IT field—typically in the areas of network administration, help desk, or system administration. They are not expected to have experience with previous Exchange Server versions.

At course completion

After completing this course, students will be able to:
    • Install and deploy Exchange Server 2010.
    • Configure Mailbox servers and mailbox server components.
    • Manage recipient objects.
    • Configure the Client Access server role.
    • Manage message transport.
    • Configure the secure flow of messages between the Exchange Server organization and the Internet.
    • Implement a high availability solution for Mailbox servers and other server roles.
    • Plan and implement backup and restore for the server roles.
    • Plan and configure messaging policy and compliance.
    • Configure Exchange Server permissions and security for internal and external access.
    • Monitor and maintain the messaging system.
    • Transition an Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010.
    • Configure Exchange Server 2010 integration with Exchange Online.
    • Configure the Unified Messaging Server role and Unified Messaging components.

Module 1: Deploying Microsoft Exchange Server 2010

This module describes how to prepare for, and perform, an installation of Exchange Server 2010. This module also provides details on the Exchange Server 2010 deployment.


  • Overview of Exchange Server 2010 Requirements
  • Installing Exchange Server 2010 Server Roles
  • Completing an Exchange Server 2010 Installation

Module 2: Configuring Mailbox Servers

This module describes the Exchange Management Console and Exchange Management Shell management tools. This module also describes the Mailbox server role, some of the new Exchange Server 2010 features, and the most common Mailbox server role post-installation tasks. The module concludes with a discussion about public-folder configuration and usage


  • Overview of Exchange Server 2010 Administrative Tools
  • Configuring Mailbox Server Roles
  • Configuring Public Folders

Module 3: Managing Recipient Objects

This module describes how you can manage recipient objects, address policies, and address lists in Exchange Server 2010, and the procedures for performing bulk management tasks in Exchange Management Shell.


  • Managing Mailboxes
  • Managing Other Recipients
  • Configuring Email Address Policies
  • Configuring Address Lists and Address Book Policies
  • Performing Bulk Recipient Management Tasks
 Module 4: Managing Client Access

This module describes how to implement the Client Access server role in Exchange Server 2010.Lessons 

  • Configuring the Client Access Server Role
  • Configuring Client Access Services for Outlook Clients
  • Configuring Outlook Web App
  • Configuring Mobile Messaging

Lab : Configuring Client Access Servers for Outlook Anywhere Access

  • Configuring Client Access Servers
  • Configuring Outlook Anywhere
 Module 5: Managing Message Transport

This module describes how to manage message transport in Exchange Server 2010, which includes topics such as components of message transport, how Exchange Server 2010 routes messages, and how you can troubleshoot message-transport issues. Additionally, this module provides details on deploying the Exchange Server 2010 Hub Transport server.Lessons 

  • Overview of Message Transport
  • Configuring Message Transport

Module 6: Implementing Messaging Security

This module describes how to plan for and deploy an Exchange Server 2010 Edge Transport server role, and the security issues related to the deployment. Additionally, it describes how to configure secure Simple Mail Transfer Protocol (SMTP) messaging as well as Domain Security.Lessons 

  • Deploying Edge Transport Servers
  • Deploying an Antivirus Solution
  • Configuring an Anti-Spam Solution
  • Configuring Secure SMTP Messaging

Module 7: Implementing High Availability

This module describes the high-availability technology built into Exchange Server 2010 and some of the outside factors that affect highly available solutions. This module provides details about how to deploy highly available mailbox databases as well as other Exchange Server 2010 server roles.Lessons 

  • Overview of High Availability Options
  • Configuring Highly Available Mailbox Databases
  • Deploying Highly Available Non-Mailbox Servers
  • Deploying High Availability with Site Resilience

Module 8: Implementing Backup and Recovery

This module describes the Exchange Server 2010 backup and restore features, and what you should consider when creating a backup plan.


  • Planning Backup and Recovery
  • Backing Up Exchange Server 2010
  • Restoring Exchange Server 2010

Module 9: Configuring Messaging Policy and Compliance

This module describes how to configure the Exchange Server 2010 messaging policy and compliance features.Lessons 

  • Introducing Messaging Policy and Compliance
  • Configuring Transport Rules
  • Configuring Journaling and Multi-Mailbox Search
  • Configuring Personal Archives
  • Configuring Messaging Records Management
 Module 10: Securing Microsoft Exchange Server 2010

This module describes how to secure your Exchange Server deployment by configuring administrative permissions and auditing and configuring secure access to the Exchange Server environment from the Internet.Lessons 

  • Configuring Role Based Access Control
  • Configuring Audit Logging
  • Configuring Secure Internet Access
 Module 11: Maintaining Microsoft Exchange Server 2010

This module describes how to monitor and maintain your Exchange Server environment. Additionally, it describes troubleshooting techniques for fixing problems that may arise.Lessons 

  • Monitoring Exchange Server 2010
  • Maintaining Exchange Server 2010
  • Troubleshooting Exchange Server 2010
 Module 12: Upgrading from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010

This module describes the options that organizations have when they choose to implement Exchange Server 2010. Additionally, it describes how to transition an existing Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010.Lessons 

  • Overview of Upgrading to Exchange Server 2010
  • Upgrading from Exchange Server 2003 to Exchange Server 2010
  • Upgrading from Exchange Server 2007 to Exchange Server 2010
 Module 13: Implementing Exchange Online with Office 365

This module describes the Exchange Online features and how to integrate an on-premises Exchange Server 2010 deployment with Exchange Online.Lessons 

  • Introduction to Exchange Online
  • Deploying Exchange Online
  • Implementing Federated Delegation


Before attending this course, students must have:
    • Experience managing Windows Server® 2003 or Window Server 2008 operating systems.
    • Experience with Active Directory® Domain Services (AD DS).
    • Fundamental knowledge of network technologies including Domain Name System (DNS) and firewall technologies.
    • Experience managing backup and restore on Windows Servers.
    • Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and Internet Information Services (IIS) Administrator.
    • Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.
    • Fundamental knowledge of certificates and Public Key Infrastructure (PKI).